Provide 1st level and remote control support for computer systems,SW & HW,Response to queries over the phone or by email,Escalate unsolvable issues to proper tier support team members,Accurately log Service Desk tickets,Follow up with users,Assist Team Leader to run reports
Provide desktop support to end user.Assist transferring data from & to storage in HK data center using portable storage devices/network.Perform routine inspection of data-center facilities,servers & performance.Replace parts as required.Write & prepare documents.Evening & weekend work maybe reqd.
Contract Operator (1- year contract)
-Provide IT helpdesk and technical support to internal users
-Work on morning or evening shift only, no overnight shift is required
-Perform system backup and data center administration
-Handle job scheduling, monitoring and batch processing of IT systems and applications